No matter how good you are, Whether you are running your business, or website, or helping others. There is always someone who has a negative image of you. These people are jealous of you and your work. You will never get an appreciation from them. You must know how can you deal with them. Their negative may impact your work and life.
Now, I will give you some tips that help you to deal with negative comments on social media.
Feedback vs Negative comment
You should know the difference between feedback and negative comments because feedback shows the target audience's satisfaction level. It helps you find your product and service's issues or negative side. You can see the feedback as an opportunity help to improve the negative image on social media.
A negative comment is nothing but an intention to hurt someone for their actions. Generally, negative comments came out of jealousy, different mindset, and aggression. Negative comments can be very disruptive, they will disturb your peace of mind and cause you social anxiety, depression, and low self-esteem.
Quick response
Try to answer the negative as soon as possible because as long as the negative is answered, it will get the attention of your audience and create a negative image of your business. If you are responding immediately after the negative comment lands. It will show caring behavior for your audience and create goodwill for your complaint. Nowadays business owner and influencers see many negative comments on their post because of unanswered negative comments.
Be polite
I know that negative comments sometimes hurt emotions and sentiments. People can easily criticize someone on social media without thinking about their emotions and self-esteem. Sometimes, they use inappropriate language like abusing, threading, and making fun of their looks.
But you need to keep in mind that people forget these types of negative comments in a couple of days. But if you are answering these comments in the same inappropriate way you might create a negative image on social media. Instead, you can reply to them calmly and politely. And listen to their problem and try to give a solution or try to add some humor to lighten the situation.
Ask their problem in a private chat
You can react publicly and then ask them about their problem in private chat or call. It helps to maintain the claim environment. While you can provide a solution to their problem. In this way, you can give the attention they want without making a bad interaction between both of you in public. Because this type of interaction negatively attracts the audience.
Worth engaging
While you are dealing with the negative comments on your social media. Then you should know the type of people you are engaging with because sometimes it is just a waste of time. While dealing with negative comments. Now there are 4 to 5 types of negative comments.
Trolling comments: The best you can do with trollers is to avoid them. They just commenting on your post to get the attention.
Threatening comments: This is a serious issue as they are creating a violent situation toward your business employee, you, and your family. Firstly, hide these comments from the general audience take a screenshot, and report these comments under the community guidelines. Take the help of local police and authorities if needed.
Malicious comments: This comment is using inappropriate language toward your brand, family, and employees. You can report these comments under the community guidelines.
Maintain positive environment
A positive environment on your social media post will encourage others to engage with your content. It also has a positive impact on the growth of your business. You need to keep a positive environment by replying to negative comments, hiding, and reporting.
Creating a positive environment is easy but it is hard to maintain for a long period. However, you can try different strategies to maintain a positive environment on your social media handles.
- Developing engaging content
- By understanding your audience
- Audience engagement
- Be respectful
- Remove irreverent social ads
- Appreciate feedbacks
- Stay consistent
Appreciate and improve
It is important to appreciate negative comments that provide valuable feedback. Sometimes there is a problem in your business that creates issues like late delivery, poor packaging, low low-quality products. It works as an important review to test your products. By these comments, you can find the problem in your business and solve the problem. By appreciating them you can create a responsive image in front of your audience.
Conclusion
Negativity is a concerning problem that might affect your health, business, and peace of mind. You should know how can you handle these negative comments. The tips that you can use to answer negative comments on your social media are quick responses, being polite, asking about their problem in a private chat, worth engaging, maintaining a positive environment, and appreciating and improving. If you are facing difficulties while maintaining your online business and handling your social media in Dubai, London, USA, and India. you can hire the best digital marketing company in Dubai.